Shipping Policy | Fremeazo

Shipping Policy - Fremeazo

At Fremeazo, we are committed to delivering fresh meat and seafood safely and on time. Since many of our products are perishable, we follow appropriate handling and chilled-delivery procedures to maintain product quality during transportation.

1. Delivery Areas

Delivery is available only in locations currently serviced by Fremeazo.
Serviceability is determined based on the delivery address entered during checkout.
Delivery availability may vary depending on the location and operational capacity.
We may add or modify serviceable areas from time to time.

2. Delivery Schedule

Available delivery dates and time slots will be displayed during checkout.
Customers can select an available delivery slot while placing the order.
Orders are processed based on the applicable order cut-off time for the product.
Orders placed after the applicable cut-off time may be scheduled for the next available delivery date.

Delivery times are estimates and may occasionally vary due to traffic, weather, operational requirements, or other circumstances beyond our control.

3. Fresh & Perishable Products

Many of our products are fresh and perishable. Products may be procured, cleaned, processed, packed, and dispatched specifically for your order.

Fresh products are handled using appropriate hygiene and cold-chain procedures.
Products are packed appropriately for transportation and delivery.
Customers should refrigerate or otherwise store the products appropriately immediately after receiving the order.
Customers should avoid leaving perishable products unattended for extended periods.

4. Delivery Charges

₹39 Delivery Charge for Orders Below ₹650

FREE Delivery for Orders ₹650 and Above

The above delivery charges apply to our standard service areas. Delivery charges may vary for certain extended or distant service areas. Any applicable additional delivery charge will be clearly displayed at checkout before you place your order.

5. Receiving Your Order

Please ensure that someone is available at the delivery address during the selected delivery slot.
Customers are requested to check the order at the time of delivery.
Please verify the products and quantities received against your order.
If you notice any visible packaging issue, please inform our delivery representative immediately where possible.

6. Delayed Delivery

While we make every reasonable effort to deliver orders within the selected delivery slot, delays may occasionally occur due to traffic, weather, vehicle issues, operational constraints, or other unforeseen circumstances.

If we anticipate a significant delay, we may contact you using the contact details provided with your order.

7. Failed Delivery

The customer must ensure that the delivery address and contact details provided at checkout are accurate.
The customer should be available to receive the order during the selected delivery slot.
If the customer is unavailable or the delivery cannot be completed due to incorrect or incomplete address details, a second delivery attempt may not always be possible.
For fresh and perishable products, a refund may not be available when delivery fails due to the customer's unavailability or incorrect delivery information.
Where a failed delivery is attributable to Fremeazo, we will review the situation and provide an appropriate resolution.

8. Order Changes & Cancellation

Orders can be cancelled only until the order has been packed.
Once an order has been packed, it cannot be cancelled because the products are prepared specifically for the order.
Changes to the delivery address or delivery slot may not be possible after the order has been processed.
Customers should contact Fremeazo as soon as possible if they need to request a change to their order or delivery details.

9. Quality & Freshness Issues

If you experience any issue with the quality, freshness, quantity, or packaging of your order, please contact us within 2 hours of delivery.

Photos or videos may be requested to help us assess the issue.
Each complaint will be reviewed based on the nature of the issue.
Where appropriate, we may offer a replacement, refund, or another suitable resolution.

10. Delivery Address

Please provide a complete and accurate delivery address while placing your order.
Customers should provide a valid phone number so our delivery team can contact them when required.
Fremeazo is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.

11. Contact Us

If you have any questions regarding your delivery or experience an issue with your order, please contact Fremeazo customer support using the contact details provided on our Platform.